KitesInc.com Policies

0 items in cart
$0.00 total
empty | view

Home >> Main >> Policies

Product and Service Guarantee
All KitesInc.com products are backed by a 100% satisfaction guarantee. If you have any problems with your kite, or if you are disatisfied with the quality of your merchandise, we will either replace the order, or give you a full refund. Direct any concerns to support@kitesinc.com, or call us at (904) 339-5983.

If you have any suggestions that would make your shopping experience more pleasant, we invite you to send them to us at support@kitesinc.com. Your feedback is always appreciated.

Shipping
All orders are shipped on the next business-day following order placement. Out-of-stock items will ship as soon as they are available. If your item is out of stock, you will have the option to substitute an item of comparable value, or receive a refund on the out-of-stock item.

We cover standard ground shipping costs on all orders greater than $99.00.

Expedited shipping options are available during the online checkout process. View available shipping options.

If you have any questions, please call us at (904) 339-5983 or write to Support@KitesInc.com. We are happy to help in any way that we can.

Returns
All returns are subject to a 15% restocking fee, plus shipping costs. Items purchased at a discount may not be returned except for manufacturing defects (defective items are not subject to the restocking fee).