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Product and Service Guarantee All KitesInc.com products are backed by a 100% satisfaction guarantee. If you have any problems with your kite, or if you are disatisfied with the quality of your merchandise, we will either replace the order, or give you a full refund. Direct any concerns to support@kitesinc.com, or call us at (904) 268-7600. If you have any suggestions that would make your shopping experience more pleasant, we invite you to send them to us at support@kitesinc.com. Your feedback is always appreciated. Shipping All domestic (continental US) orders receive free shipping when the merchandise total is greater than $99.00. Orders can be expected to arrive between 4 and 7 business days after placing the order. Expedited shipping via FedEx, UPS, or US Postal Service is available, and may be specified during checkout. View available shipping options. Privacy This site uses cookies to uniquely identify your computer during your shopping session. When you reach our shopping cart page, a cookie is set on your computer which allows our automated system to uniquely identify your computer. None of your personal data is stored or tracked with this cookie, and it expires after four hours of inactivity on our website. All other personal data, including shipping and email addresses, are held strictly confidential. KitesInc.com follows industry-standard security guidelines to ensure that no external parties gain access to your sensitive personal information. Returns All returns are subject to a 15% restocking fee, plus shipping costs. Items purchased at a discount may not be returned except for manufacturing defects (defective items are NOT subject to the restocking fee). |
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