Shipping Information

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Note: Our customer support line will be closed on Friday, November 21st through Monday, December 1st, and will be available again on Tuesday, December 2nd. Our shipping department will remain operational, shipping orders the business-day following order placement.

All orders are shipped on the next business-day following order placement. Out-of-stock items will ship as soon as they are available. If your item is out of stock, you will have the option to substitute an item of comparable value, or receive a refund on the out-of-stock item.

We cover standard ground shipping costs on all orders greater than $89.00.

Expedited shipping options are available during the online checkout process. View available shipping options.

If you have any questions, please call us at (904) 268-7600 or write to Support@KitesInc.com. We are happy to help in any way that we can.